POLICIES
Our goal is to give our guests an incredible vacation rental experience on Galveston Island. We will make sure that everything regarding your rental is in working order. The properties are well maintained, tidy, and you are provided with all the basic necessities. We strive in making your Galveston vacation one you will take pleasure in and remember. Our knowledgeable staff is available to you for any questions or problems that may occur during your stay.
RESERVATIONS AND PAYMENTS
You can contact the property owner by email owner@rentinggalveston.com.
Please appoint one person in your party to be accountable for expenses, property damages and all responsibilities herein and in the rental contract; this accountable party's primary residence address will be used for all notices and communication. Once you have contacted us and made a reservation, we will mail, email, or fax you a rental contract and guest registration forms. Your reservation is not confirmed until we receive these signed documents and an advance payment. The advance payment is 50% of the total, if it is more than 30 days prior to your arrival, and the full amount of the rental if less than 30 days. Linens and towels are also provided, and standard beds are made. You may pay by credit card, check, or cash. The advance payment is due with your signed rental contract and completed guest registration forms within ten days of making the reservation. The remaining balance is due at check-in and may be paid by credit card (Visa or MasterCard accepted) or cash. No checks will be honored at check-in.
RESERVATIONS MADE FEWER THAN 30 DAYS BEFORE ARRIVAL
If your reservation is made fewer than 30 days prior to check-in, it must be paid in full - either by using a credit card or in person at our office. Checks are not accepted for reservations made fewer than 30 days prior to arrival.
HOUSES and AMENITIES
All vacation rental properties feature standard items including telephone, cable, central air/heat, microwave, coffee maker, toaster, pots and pans, dishes, utensils and glassware. All other specific amenities for each rental home are listed in the individual home description on our website. Hot tubs, additional TVs, VCRs, DVDs, porch furniture, dock access, recreational games, equipment and similar items may be provided by the owner, but are not guaranteed. All of the equipment at each property should be in working order upon check in. Please report any problems to the office immediately. You can expect a professional and understanding attitude to problem solving, and we will make every reasonable effort to resolve the issue in a timely manor. Please understand that emergencies take priority. The furniture in each property should be left the same way in which you found it upon your arrival. It is not the duty of our cleaning service to rearrange the furniture after your departure. There will be a charge if this occurs. In a problematic situation, under no circumstances will there be a reduction of rent for any mechanical failure of air conditioners, dishwashers, refrigerators, washers, dryers, cable, satellite TV, televisions, VCRs, DVD Players, hot tubs, swimming pools or any other amenity.
LINENS
Sheets and towels are provided; each home will have the number of linens to suit the capacity of the rental home. Standard beds will be made up with linens, blankets and a bedspread. Everything will be ready prior to your arrival date. Please be sure that all linens are kept in the home, and will be checked after your departure.
WHAT TO BRING
Condiments, coffee filters, paper towels, plastic wrap and aluminum foil, trash bags, bath soap, shampoo, toilet paper, charcoal, beach umbrella, beach chairs, beach towels, sun block, and anything to make your Galveston vacation a memorable one!
TELEPHONES AND INTERNET ACCESS
Telephones are available in each home for local and emergency use only. Wireless Internet is provided in the Condo. Most of the east side of the Island is also covered by Wi-Fi.
HOLIDAYS AND PEAK SEASON RENTALS
The following holidays require a three-night minimum stay: Memorial Day, Labor Day, Thanksgiving, Christmas, New Year's and during Spring Break weeks in March. In the peak season we will require that weekly rentals consist of a Friday to Friday visit. In some circumstances we may be able to make an exception, please ask a rental agent if this is an issue.
ARRIVALS
Check-in time for all guests is 3:00 p.m. Please allow our housekeeping staff time to prepare your vacation home properly. Late check-ins are available for your convenience, please inquire details from a rental agent. During Low and Mid seasons, check-in days and arrival times may be more flexible based upon availability. Check with our office prior to arrival to see if early check-in is possible.
DEPARTURES
Check-out time is 11:00 a.m. During Mid and Low Seasons and for two-night rentals, check-out days and departure times may be more flexible based upon availability. Check with our office prior to departure to see if late check-out is feasible.
OCCUPANCY POLICY
We work very hard to maintain a quiet family atmosphere for the enjoyment of our guests and neighbors. We will rent only to family groups and responsible adults over the age of 23. Any use of the vacation home for purposes other than family vacations must be addressed at the time of the reservation. We do not rent to youth groups without adult supervision. Adults must not rent properties on behalf of underage guests. In certain circumstances, a refundable security deposit will be required.
Our website indicates the maximum number of guests allowed in each house. All guests must be listed on the Guest Registration form.
CANCELLATIONS, REFUNDS & SUBSTITUTIONS
We understand that there can be unforeseen emergencies that could cause you to cancel your reservation. We'll try to work with you to resolve the situation. However, please note our cancellation policy: We do not give refunds for rainy days or overcast skies.
We do not give refunds for hurricanes or mandatory evacuations during hurricane or severe storm threats. We strongly recommend that you take Trip Cancellation and Travel Interruption insurance.
No refunds will be given for early departures.
Power, cable and telephone outages occur occasionally on Galveston Island and they are out of our control. We will report the outages; however, no refunds will be given due to outages.
There is no refund for appliance, plumbing or mechanical failure, utility failure, or circumstances beyond our control. Once your reservation is confirmed (when the advance payment, signed rental contract, and completed guest registration forms are received) any cancellations, changes of dates or switching of homes will invoke the cancellation policy.
Cancellations thirty or more days prior to date of arrival: a full refund will be issued, less the Cancellation Fee ($75)and Reservation Fee ($35).
Cancellations fewer than thirty days prior to date of arrival: no refund will be issued.
Once you have entered into a contract to rent a property, you are binding yourself to that property for that time. There should be no expectation of compensation or relocation because you do not like the property, or something in the property isn't working to your satisfaction. As previously stated, we will make every effort to correct any malfunctions or problems encountered, but no refunds should be expected.
HURRICANE POLICY, MANDATORY EVACUATIONS & TRAVEL INSURANCE
We do not offer refunds in the event of a mandatory hurricane evacuation. Again, we strongly recommend that guests purchase Travel Insurance for stays occurring during hurricane season (June 1 through November 30.)
LOST & FOUND
We are not responsible for items left behind in houses. We will make an attempt to locate lost items, but can't guarantee that we will find them. Please check your house carefully before leaving.
PRICES, TAXES & FURNISHINGS ARE SUBJECT TO CHANGE WITHOUT NOTICE.
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